Frequently Asked Questions

If you cannot find the answer to your question, please Contact Us.

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Looking for Institutional Access?
If you are a police force or university interested in setting up an institutional licence for your students, please contact our sales manager to explore the options.

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You can access Blackstone's Police Investigators' Q&A wherever you have an internet connection. Our site is fully compatible with iOS and Android systems.

Blackstone's Police Investigators’ Q&A

  • Use the Q&As to highlight areas of weakness in your knowledge — target your revision  
  • Don't use the Q&As to revise — study a section of the Manual and then do a test  
  • Use the tests to consolidate all your hard work — study a section, do 4 or 5 Q&As, then go back to the Manual to look over any errors  
  • Don't use the Mock Exam to test yourself — do a maximum of 3 Mock Exams  
  • Remember to read the lead-in question carefully — don't answer the question you think you've been asked  

Q&As

How many questions are there for each topic?
The number of questions for each topic varies greatly as some areas, such as Burglary or PACE Code C, lend themselves to greater numbers of questions than, say, Blackmail or Kidnap.

When was the last update to the site?
For NPPF Step 2 Legal Examination candidates, the Q&A site is updated to the new syllabus at the end of the last Inspectors' exam each year, generally mid-October. The site is also updated with new questions throughout the year.

For NIE candidates, the Q&A site is updated to the new syllabus at the end of the last exam each year (for 2018, this is on 27th November; for 2019, this is on 26th November). The site is also updated with new questions throughout the year.

How can I ensure I have answered all the questions in the topic and not repeat questions I have already answered?
There are no provisions in the online system for completely preventing repeated questions. This is due to the varied number of questions per subject area, but also because the Q&As should not be used as the only method of revision. The Q&As are there to test you and prepare your exam technique — for this reason, the Q&A authors recommend using the Mock Exam facility a maximum of three times, and for the Test facility to only use the options for 5 or 10 questions at a time. This also prevents users from running out of questions, as the databank holds a finite amount.

Subscriptions

I have forgotten my username and password. What should I do?
If you have forgotten your username and password, please use our automated reminder system here.

How do I subscribe to the Q&A?
You can find out how to subscribe here.

What happens after the last exam?
All subscribers will automatically be upgraded to the new edition if their subscription period runs past the date of the final exam of the current edition. This is the same for both Manual and Workbook subscribers and those using the Q&A.

I have a current subscription which will still be valid once the site is updated. What happens to my subscription?
All subscribers will automatically be upgraded to the new edition if their subscription period runs past the date of the final exam of the current edition. This is the same for both Manual and Workbook subscribers and those using the Q&A.

If I subscribe now will I get immediate access to my online subscription?
Yes, you will be issued with a username and password which entitles you to access the products you've subscribed to today.

My force / institution has purchased a site licence. How do I access the Q&A service?
Click here to go directly into the online product. If you have any problems accessing this, please call your administrator. You need to be using a computer on one of the force's / institution's networks.

What happens when my subscription comes to an end?
You will be notified when your subscription is due for renewal. At that time you will be asked if you wish to renew your subscription and will be given details of how to resubscribe.

What should I do if my contact details change?
If your contact details change, please Contact Us.

Exams and syllabus

Where do I go for information about the exams and the syllabus?
General information about the exams and a copy of the syllabus can be found on the Course Information page. All exam-specific queries should be referred to the College of Policing direct.

Functionality/contents problems

There is wrong information in the Q&A. Who should I tell?
Please contact us. We will confirm and rectify the error as soon as possible. Where possible, please supply a screenshot so that we can locate it easily on our system.

One of the cross-reference links in the text doesn't work. Who should I tell?
If a cross-reference link in an entry isn't working, please contact us. We cannot correct faulty cross-reference links immediately but we will correct it as soon as possible.

Technical questions

What are the technical requirements for using this website?
In order to access the website, you need a standard web browser such as: Internet Explorer 8 or 9; Mozilla Firefox 8 or 9; Safari 7; Google Chrome 17 or 18.

You will also need an internet connection, HTML, and JavaScript support. Your operating system should be one of the following: Windows XP; Windows Vista; Windows 7; MAC OSX+.

The Blackstone’s Police Investigators products are best viewed with a screen resolution of 1024x768, although they will also work at higher and lower resolutions.

What if I have problems accessing the website?
Please do the following:
  • Check that you are connected to the internet when you try to use the site
  • Try going to another website. If you can't, your internet service may be experiencing problems
  • Check that you are typing your email and password correctly
  • Check that you are using a recommended browser: Internet Explorer 8 or 9 or Firefox 8 or 9, Safari 7. If not, try going to the website using one of the recommended browsers.
  • Check whether you are using a firewall
If you do use a firewall, add http://investigators.blackstonespoliceservice.com to your trusted sites, also known as your whitelist. If that does not work, deactivate the firewall and then try accessing http://investigators.blackstonespoliceservice.com/ again. If deactivating the firewall does work, remember to activate it again when you have finished using the website.
  • Check whether you are behind a proxy server
  • If you are, it may be blocking your access to http://investigators.blackstonespoliceservice.com. Contact your system administrator and ask them to allow you access to the website
  • Do you use security software? This may be blocking access to http://investigators.blackstonespoliceservice.com
  • Check whether you have cleared your cache recently
Your browser cache is a temporary storage area that holds web pages that you have looked at. Getting information from the cache is usually quicker for the browser than getting it from the internet. Such decisions are made in the background and you usually do not need to be involved. However, this can mean that you do not get the most recent version of a web page. If you are finding that the website is behaving strangely, you might find that the problem is fixed by clearing (or emptying) your cache.